Bryan Beltrán

Hybrid – Twin Cities, MN (Distributed Team)

• Built and maintained PHP backend services powering CRM integrations and support workflows across a large-scale customer support platform.
• Refactored appointment and task sync between upstream scheduling system and CRM to be modular and extensible, improving reliability across veterinary workflows.
• Automated closure of shipped and canceled order cases using AWS SNS, SQS, and Lambda, reducing agent load and saving an estimated $480K annually in manual labor.
• Implemented traffic mitigation logic to detect and reroute bot-originated chats, reducing load on live agent queues.
• Engineered scalable fixes across backend systems to resolve routing, ingestion, and order processing failures (e.g., integer overflow, failed fax events).
• Migrated observability dashboards and alerts from on-prem to cloud-based Splunk; added queue volume threshold alerts using historical data.
• Partnered with cross-functional stakeholders to prioritize and deliver incident automation strategies, aligning technical fixes with customer experience goals.
• Conduct code reviews and support onboarding of newer engineers by sharing backend system context and development best practices.

Hybrid – Minneapolis, MN

• Built backend tooling to automate tenant provisioning and IAM configuration in a multi-tenant CRM SaaS platform.
• Developed reusable Java libraries to validate authentication and service interactions, ensuring tenant isolation and security across shared infrastructure.
• Participated in pilot of behavior-driven specifications (Cucumber) to clarify backend logic and improve alignment between engineering and product teams.

Bloomington, MN

• Maintained and extended Java libraries built on Page Object Model patterns to support stability of ecommerce and fulfillment platforms.
• Owned and configured Jenkins pipelines, integrating gate logic and failure thresholds to improve CI reliability and reduce bad deploys.
• Collaborated with backend engineers to identify integration points and improve release consistency across systems.

Bloomington, MN

• Supported release delivery by assisting with CI job setup, Jenkins maintenance, and deployment readiness checks.
• Helped implement shared pipeline steps that formalized deploy conditions and improved feedback loops for engineers.
• Contributed reusable scripts and utilities that accelerated team workflows and reduced manual effort.