About

I'm a software engineer building systems that support large-scale customer care operations.

I started my career on the e-commerce team at QBP, then joined the IAM team at Calabrio, and now I work on the Agent Experience team at Chewy. My team owns software that helps customer care agents across chat, phone, and email serve customers more efficiently.

I enjoy building systems that sit at the intersection of empathy and engineering — reducing friction, streamlining decision-making, and improving the experience on both sides of the support interaction.

Outside of work, I focus on solving real-world problems through small, satisfying projects — like a frost-aware garden planner. I also built the website for my friend's nonprofit organization.

I'm always pushing to grow as an engineer and expand what I can build.